customer service

customer service
Comm. service après-vente

English-French dictionary of law, politics, economics & finance. . 2010.

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  • Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… …   Wikipedia

  • customer service — ➔ service1 * * * customer service UK US noun (also customer care) COMMERCE ► [U] the way that an organization deals with customers before, during, and after a sale, and the activities involved in dealing with customers: »customer service… …   Financial and business terms

  • customer service — /ˈkastomer ˈservis, ingl. ˌkʌstəməˈs0ːvɪs/ [loc. ingl., propr. «servizio (service) per il cliente (customer)»] loc. sost. m. inv. servizio clienti, assistenza clienti …   Sinonimi e Contrari. Terza edizione

  • Customer Service — The process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of an in… …   Investment dictionary

  • Customer Service — Unter Kundendienst oder Kundenservice versteht man zum einen eine organisatorische Einheit in einem Unternehmen, zum anderen die Leistung dieser Abteilung oder des ganzen Unternehmens. Im Handel werden unter Kundendienst Zusatzleistungen… …   Deutsch Wikipedia

  • customer service — N UNCOUNT Customer service refers to the way that companies behave towards their customers, for example how well they treat them. [BUSINESS] ...a mail order business with a strong reputation for customer service... The firm has an excellent… …   English dictionary

  • customer service — noun Customer service is used before these nouns: ↑hotline, ↑representative …   Collocations dictionary

  • customer service — The services an organization offers to its customers, especially of industrial goods and expensive consumer goods, such as computers or cars. Customer services cover a wide variety of forms, including after sales servicing, such as a repair and… …   Big dictionary of business and management

  • customer service — /ˌkʌstəmə sɜ:vɪs/ noun a service given to customers once they have made their decision to buy, including delivery, after sales service, installation, training, etc …   Marketing dictionary in english

  • customer service — noun a) The act of providing services to customers before, during and after a purchase. b) A department that provides services to past customers …   Wiktionary

  • Customer service training — refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. Contents 1 Audience 2 Content 3 Methodology 4 …   Wikipedia

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